Privacy & Cookie Policy

Who we are

Surface Works Group Ltd provides vehicle protection and detailing services from Nottingham and Boston, Lincolnshire. For the personal information described in this policy, Surface Works Group Ltd is the data controller.

You can contact us at sparkling@surfaceworksgroup.co.uk, by calling 01157 950032, or by writing to Surface Works, Unit 3 Centre Court, Little Tennis Street, Nottingham, NG2 4EL.

Information we collect

Depending on how you use the site or contact us, we may collect:

• your name, telephone number, email address and preferred contact method;
• vehicle details, the services you are interested in and information included in an enquiry;
• vehicle photographs you choose to submit to the photograph-to-protection planner for the purpose of suggesting the vehicle manufacturer and model;
• appointment, quotation, purchase and customer-service records;
• messages sent through Jotform, Tawk.to live chat, WhatsApp, telephone or email;
• technical information such as IP address, browser, device, approximate location, referral source and site activity; and
• your cookie and consent preferences.

How and why we use information

We use personal information to respond to enquiries, prepare quotations, suggest vehicle details when you use the photograph-to-protection planner, arrange and deliver services, provide aftercare, administer customer records, protect our website, improve our services and meet legal or accounting obligations.

Photographs submitted to the planner are resized before transmission and used to return a vehicle suggestion. Surface Works does not add these photographs to the website or retain them after the identification request unless you separately choose to include a photograph with an enquiry.

Our lawful bases will normally be taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests in operating and securing the business, or consent where consent is required. You can withdraw consent at any time without affecting earlier lawful processing.

Cookies and similar technologies

We use necessary cookies to operate the site and may use optional cookies or similar technologies for functionality, live chat, analytics or marketing. CookieYes records and manages your choices. Optional technologies should not be used until the relevant consent has been given.

You can review or change your choices at any time using Cookie settings in the footer. You can also control cookies through your browser, although blocking necessary cookies may affect parts of the site.

Service providers and sharing

We only share information where needed to provide the site and our services, comply with the law or protect our rights. Providers used by this website may include CookieYes for consent management, Microsoft Clarity and Google for analytics and advertising measurement, StackAdapt and Meta for advertising, Jotform for enquiry forms, Tawk.to for live chat, OpenAI for vehicle photograph analysis, and Meta/WhatsApp when you choose to message us through WhatsApp. Optional analytics and advertising technologies are subject to your CookieYes choices. Each provider processes information under its own terms and privacy arrangements.

Some providers may process information outside the United Kingdom. Where that happens, we expect appropriate safeguards to be used as required by data protection law. We do not sell personal information.

Retention and security

We keep personal information only for as long as reasonably needed for the purpose collected, including customer service, warranty, accounting, legal and dispute-resolution requirements. Retention periods vary according to the record and our obligations.

We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed completely secure, so please avoid including unnecessary sensitive information in messages.

Your data protection rights

Depending on the circumstances, you may have rights to access, correct or erase personal information; restrict or object to processing; receive certain information in a portable format; and withdraw consent. You may also complain to the UK Information Commissioner's Office.

To exercise a right, email sparkling@surfaceworksgroup.co.uk. We may need to verify your identity before responding.

External links and policy changes

Our site may link to websites we do not control. Their privacy practices are governed by their own policies. We may update this notice when our services, providers or legal obligations change. The latest version will always appear on this page with its revision date.