Privacy Policy – Surface Works Auto Group

Last updated: October 2025

Surface Works Auto Group (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you contact us, book a service, or interact with us online — including through Facebook, Instagram, and WhatsApp.

1. Who We Are

Surface Works Auto Group is a professional vehicle detailing and ceramic coating company based in Nottinghamshire, United Kingdom.
We offer premium mobile and studio-based detailing services using Gtechniq products and ultra-pure Spotless Water.

Business name: Surface Works Auto Group
Email: info@surfaceworksgroup.co.uk
Website: www.surfaceworksgroup.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, vehicle details, and location.

• Contact Data: email address, phone number, and social media usernames.

• Booking & Service Data: details of your requested service, date, and communication history.

• Technical Data: IP address, browser type, and information collected automatically via cookies on our website.

• Marketing & Communications Data: your preferences for receiving updates and offers from us.

If you contact us via Facebook Lead Forms or WhatsApp, the information you submit (e.g. name, phone number, and message) will be used only to respond to your enquiry or booking request.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and booking requests

• Provide quotes and manage appointments

• Deliver detailing and ceramic coating services

• Communicate with you via email, phone, or WhatsApp

• Send relevant updates or promotions (only with your consent)

• Comply with our legal and financial obligations

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Performance of a contract: to provide detailing services you’ve requested.

• Consent: where you’ve opted in to receive marketing messages.

• Legitimate interests: to respond to enquiries and improve our services.

• Legal obligation: for tax or business compliance.

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and encrypted platforms (including email, CRM, and Meta Business tools).
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.

6. Sharing Your Information

We may share limited personal data with:

• Payment processors (e.g. Stripe, PayPal) when you make a booking or payment.

• Marketing and CRM platforms used to manage messages and leads (e.g. Meta, WhatsApp Business, Google).

• Professional partners where necessary to deliver your booked service (e.g. detailing technicians).

All partners comply with GDPR and data protection standards.

7. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing at any time

• Object to processing where applicable

To exercise your rights, email sparkling@surfaceworksgroup.co.uk

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic.
You can control or delete cookies through your browser settings.

9. Links to Other Websites

Our website and social media posts may contain links to other websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available at www.surfaceworksgroup.co.uk/privacy-policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 sparkling@surfaceworksgroup.co.uk